Returns, Refunds and Exchanges Policy

How To Return An Item

Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 30 days of your purchase.

1. Please email store@theprayercompany.com to request a refund.

2. Mail your returned item to:

The Prayer Company
Returns Department Tracking #
10583 Chisholm Trail
Cherry Valley, CA 92223

3. Include in your package a signed letter stating the reason for your return and the original receipt. If there is any problem with your order please contact us asap so we can take care of it for you. We want to make sure you are completely satisfied with your order.

Payment Policy

Accepted Methods of Payment

Credit Card (Visa, Master Card & Discover)


For International orders we recommend Paypal for both your protections and ours.

Second person payments will not be accepted. Ship to and Bill to address must match or order will not be accepted.

Credit Card Charges

Your credit card will be charged when your order is shipped. If we are not able to fulfill your order for any reason your credit card will not be charged.

Shipping Policy


We will use our best effort to ship products within 5 days of the receipt of a properly completed payment. Usually orders are shipped within 24 hours.   Private labels and large orders may require more time.


We use the following carriers to deliver our orders:


Order Tracking

If a tracking # is provided by the shipping carrier, we will provide you with the tracking information upon request. Please note that some orders using 1st Class USPS mail will not have tracking numbers.

Shipping Rates for USA

The rate charged for the shipping of your order is based on the weight of your products, small orders have a flat rate of $7.00, large orders are a flat rate of $25.00 and orders of a $250.00 or more have Free Freight (These rates are subject to change at any time). Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.

Please note: All international orders are sent as a non-refundable item. A tracking number is issued. Purchaser is responsible for all shipping and import fees on their side. To cover shipping cost on international orders additional charges may be added to your invoice. You will be notified so payment can be made before order is shipped.

Back Orders

If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.